4 Steps Improve the Quality of Your Business
Building a business can be more complicated than building a harmonious family. Once the business can run, maintaining that the business remains at the desired point is the next challenge that is no less complicated. This is where quality is an important key to maintaining success. The following are steps to improve the quality of your business.
1. Document your process
For small and medium businesses to improve quality, the process must be consistent across all divisions and from time to time. This can be improved by documenting the process and ensuring that the next method of work is carried out in accordance with the documentation. Documenting your process is not a complicated job, but quality improvement requires that a process must be carried out consistently.
2. Identifying quality problems
Employees and management must view quality issues as opportunities to improve. Management must be careful not to blame the person who reported the problem.
No company wants to find that quality problems are in the process. However, companies must raise existing issues as positive. They don’t have to get rid of the person who raised the problem. This method will actually make employees afraid and prefer to hide existing problems.
You must be able to manage employees well and give awards to those who want to be open to the problems that exist.
3. Fix problems for customers
Customer complaints often arise because they are less satisfied or wrong in serving. Most people understand that. The problem is how to handle customer complaints properly. If handled poorly, it can result in loss of customers. If handled properly, the results can be loyal customers and recommend your business to their relatives. The key is to take full responsibility and ensure that you treat customers more than standard.
When a problem occurs, solving customer problems must always be a top priority.
4. Make sure that the problem does not happen again
After executing the previous three steps, most companies managed to close this problem. After that, the customer feels satisfied.
An urgent problem has been resolved, but this approach misses the opportunity to prevent quality problems in the future. It’s important to ask, “What causes this problem, and what do we need to do to ensure that it doesn’t happen again?” After answering these questions, you can improve the process.
This is why document processing well is the first step to improving quality. When defects in the process are identified, rapid improvements can be made to the entire organization in the same way.
Doing the steps above does sound simple, but it requires a disciplined approach and knowing the quality that the customer wants. If executed correctly, it will increase the level of your business. In the long run, the results will be commensurate with the hard work that has been done.
How about you? Have you tried four steps to improve the quality of your business before? Come to your experience through the comments column below!